1. Introduction

Welcome to AcaConnect. AcaConnect is a cloud-based School Management Platform operated by AcaSoft Systems Ltd, Mauritius.

AcaSoft Systems Ltd is registered with the Mauritius Data Protection Office under the Data Protection Act of Mauritius and is committed to processing personal data in accordance with applicable data protection laws and recognised privacy principles.

This Privacy Policy explains how information is collected, used, stored and protected when schools, administrators, teachers, parents and students use the AcaConnect platform, including the web application and mobile applications. By using AcaConnect you acknowledge that you have read and understood this Privacy Policy.


2. Information We Process

AcaConnect does not create student records itself. Information available within the platform is supplied and managed by each participating school. Depending on the services used, information may include:

  • Student names and school identification details
  • Parent or guardian names
  • Email addresses supplied by the school
  • Attendance records
  • Academic results and report information
  • Teacher information
  • Class and timetable information
  • School correspondence and notices
  • Device information required for mobile push notifications

Schools remain responsible for ensuring that the information they provide is accurate and up to date.


3. How Information Is Used

Information processed through AcaConnect is used solely to provide school management services. Examples include:

  • Managing attendance
  • Generating academic reports
  • Providing parent access to student information
  • Sending notices and correspondence
  • Delivering push notifications
  • Managing timetables
  • Supporting communication between schools, teachers and parents
  • Improving platform reliability and security

AcaConnect does not sell personal information to third parties.


4. School Data Ownership

Each participating school remains the owner and controller of the information stored within its AcaConnect database. AcaSoft Systems Ltd acts as the data processor for personal data processed through the AcaConnect platform on behalf of participating schools, except where AcaSoft Systems Ltd determines the purposes and means of processing for its own business operations or legal obligations. AcaConnect provides the technology platform used to securely manage and access that information. Requests to correct, update or remove student or parent information should be directed to the relevant school administrator.


5. Security

Protecting school information is a priority. Security measures include:

  • Secure HTTPS encrypted connections
  • Role-based access permissions
  • Secure authentication
  • Two-step verification where enabled
  • Password protection
  • Regular platform maintenance and security updates

Although every reasonable effort is made to protect information, no Internet service can guarantee absolute security.


6. Data Confidentiality

Each school's information is stored separately from that of other schools using the AcaConnect platform. AcaConnect is designed so that authorised users can access only the information belonging to their own school and according to the permissions assigned to their account.


7. Mobile Applications

The AcaConnect Android and iOS applications provide secure access to school information and may use push notifications to deliver:

  • Attendance alerts
  • School announcements
  • Correspondence
  • Academic notifications
  • General reminders

Users may disable notifications through their device settings, although doing so may prevent them from receiving important school updates.


8. Cookies and Website Analytics

The AcaConnect website may use cookies and similar technologies to improve website performance, remember user preferences and analyse website traffic. Cookies do not provide AcaConnect with access to your device or personal information beyond what you voluntarily provide. You may configure your web browser to refuse cookies. However, certain parts of the website may not function correctly if cookies are disabled.


9. Third-Party Services

AcaConnect may use carefully selected third-party services to provide certain platform features including:

  • Apple Push Notification Service (APNs)
  • Firebase Cloud Messaging (FCM)
  • Amazon Web Services (AWS)

These services process only the information necessary to deliver their respective services and are subject to their own privacy and security policies.


10. Data Retention

Student, parent, staff and academic information is retained by each participating school in accordance with its own record management requirements. AcaConnect does not determine how long schools retain their data. Schools are responsible for managing their own records and archived academic years.


11. Children's Privacy

AcaConnect is intended for use by authorised schools, teachers, parents and students. Student information is provided and managed by the relevant school. Parents or legal guardians who have questions regarding student information should contact their child's school directly.


12. Your Rights

Depending on applicable laws and school policies, individuals may have the right to request access to, correction of or deletion of their personal information. As AcaConnect acts as the software platform, these requests should normally be directed to the relevant school, which remains the data owner.


13. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our services, legal requirements or security practices. The latest version will always be available on the AcaConnect website.


14. Contact Us

If you have any questions regarding this Privacy Policy or the way AcaConnect processes information, please contact us.

Mauritius
Platform AcaConnect
Owner AcaSoft Systems Ltd
Email support@acaconnect.net
Website https://acaconnect.net
Location
Data Protection Registration Registered with the Mauritius Data Protection Office (Registration No. P2074)

This Privacy Policy applies to the AcaConnect website, AcaConnect School Management System and the AcaConnect Android and iOS mobile applications.